Lux Bond & Green Jewelers Reviews: Limited Selection, High Prices

By Michael Fried

Scared of getting ripped off? Don’t want to waste your money? Confused by all the choices? Contact us.

Lux Bond & Green
Overall Score:3.33
Price:3Selection:3Customer Service:4
Pros
  • Fine customer service
  • Fantastic diamonds

Cons
  • Somewhat limited selection
Other Recommended Retailers

Bottom Line Recommendation

We really enjoyed the experience at Lux Bond & Green. The people working at the store are friendly and helpful. We felt very much at ease there. When you walk into Lux Bond & Green, everything about the place makes you feel like you made the right choice.

As we explain here, there is no way a physical retailer can compete with online retailers like James Allen or Blue Nile. As our secret shopping bore out, you will save about 25 – 30% shopping online. That said, it’s not always about the dollars and cents. Some people just want to buy in person. If you are willing to pay that premium, Lux Bond & Green seems to be an excellent choice.

The History

If wisdom comes with age, Lux Bond & Green must be a genius by now. Having opened their store way back in 1898, I can say that Lux Bond & Green is the oldest United States based retailer I have ever visited. The founder, Morris A. Green, had roots going back even further than that, having operated a horse and cart jewelry business around Waterbury, CT prior to opening the store.

Lux Bond & Green is still family owned and operated, with the fourth generation running operations today. They now have six locations in Connecticut and Massachusetts.

The Experience

Secret shopping Lux Bond & Green was a painful experience to endure. While I am not a Yankees fan, I am a native New Yorker and lifelong Mets fan. It was painful to have to walk into the official jeweler of the Boston Red Sox.

All joking aside, we were very impressed with the ambiance of the store. Lux Bond & Green gives off the classic luxury vibe when you walk in. They aren’t trying to be trendy or to blow you away with bling. My first reaction walking in was that Lux Bond & Green feels like a place to part with a lot of your hard earned money (in a good way).

The sales staff was energetic and ready to help us. We meandered around a bit before finding the right showcase. Laurie in particular was very helpful. Since I didn’t give her a hard budget, she had us try similar rings with different size diamonds, without pressuring us.

It was refreshing to be able to try different rings on without getting the constant upsell. It’s very common to have salespeople sneak in all kinds of phrases intended to separate the most expensive diamond (a.k.a. the biggest commission) from the pack. Laurie did not do that at all. We actually felt like we had an ally there in helping us find the right diamond.

The Lux Bond & Green Rings

So did Lux Bond & Green’s jewelry live up to the ambiance and service? It did. The first ring we settled on was a 1.77ct J color, VS1 clarity excellent cut round diamond for $16,400. They had it mounted in a platinum solitaire setting that ran another $2,000. The diamond was very beautiful. I loved the proportions, and we did not notice any yellow at all.

The second diamond was a J color and excellent cut as well. This one was a 1.31ct and SI2 clarity for $7,495. It was paired with a slimmer platinum solitaire setting which cost $1,295. We liked this diamond as well. I am normally not a fan of 60% tables on round diamonds, but this diamond had quite a bit of brilliance, so I’ll let that slide.

Lux Bond & Green Diamonds vs. Competitors

I really liked the 1.77ct diamond. So how does it stack up to the competition? Here is a stunning 1.84ct J color VS1 clarity excellent cut round diamond from Blue Nile for $11,773. The diamond from Blue Nile is a little larger, yet the Lux Bond & Green diamond is 28% more expensive.

Moving on to the second diamond (the 1.31 J SI2), I decided to compare it to a selection from James Allen. Here is a 1.30ct J color, SI2 clarity excellent cut diamond for $5,640. I prefer this diamond over the Lux Bond & Green one (the aforementioned table issue) and again you are saving about 25%.

While we are comparing, there were similar disparities when looking at the settings as well. Here are the comparable settings from Blue Nile and James Allen respectively. In both cases, the savings are over 35%.

About the author
Mike learned the diamond business from the ground-up at Leo Schachter Diamonds - one of the world's top diamond manufacturers. He has been recognized as a diamond industry expert by Time, PeopleMoney, The Daily Mirror, NerdWallet, The Times Herald, Yahoo Finance Australia, The Art of Charm, The Washington Diplomat, The Next Web, and more. See more
Top Recommended Vendors
Blue Nile Blue Nile is the largest and most well known internet jewelry seller. They have the industry-leading largest available exclusive online inventory. Their high quality images are catching up to James Allens' and their prices are amazing. Exclusive to us for the 2018 Christmas shopping season - Pick Up a single-use Blue Nile Coupon Here for $100 off!
What we love about them:
  • No questions asked returns within 30 days of shipment. Blue Nile will send you a paid shipping label to return the ring.
  • Lifetime Warranty
  • Free Shipping
  • Free prong tightening, repolishing, rhodium plating and cleaning every 6 months
  • Provide insurance appraisal
  • One free resizing within the first year of purchase
  • High quality images of about half of their diamonds
  • 24/7 Customer Service
  • 100% credit towards future upgrades (must be at least double in value)
  • Best in class fulfillment

James Allen James Allen is the leader in online diamond sales. Their imaging technology is at the point where it's almost the same as inspecting a diamond with a jeweler's loupe. Their customer experience is best in class, and they have recently upgraded their non-engagement jewelry inventory as well. Take advantage of their ongoing 25% Off Holiday Sale.
What we love about them:
  • No questions asked returns within 30 days of shipment. James Allen will send you a paid shipping label to return the ring.
  • Lifetime Warranty
  • Free International Shipping
  • Free prong tightening, repolishing, rhodium plating and cleaning every 6 months
  • Provide insurance appraisals
  • One free resizing within 60 days of purchase
  • Free ring inscriptions
  • Best-in-class high quality imagery of all diamonds in stock
  • 24/7 Customer Service
  • Best-in-class packaging

Still afraid of getting ripped off?

Before you buy a diamond, get personal buying advice from industry veterans. We'll help you get the best diamond for the money.

Ask your diamond purchase question here

  • This field is for validation purposes and should be left unchanged.

DISCLAIMER: We don't use your email for marketing. Period.

Why we are doing this for free?

Click for Diamond Purchase Advice 100% Free

Ask your diamond purchase question here

We are a team of diamond experts who will teach you to identify scams and avoid spending money on features you can't see. Tell us as much information as possible to help us help you (ie, budget, preferences, etc)

  • This field is for validation purposes and should be left unchanged.

Cancel

DISCLAIMER: We don't use your email for marketing. Period.

Please enter your email address to receive your personal code:

Here is your coupon code: GFDSF3GF