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The Antwerp diamond exchange is a terrible place to buy diamonds. You would need to navigate a minefield of disreputable and unethical business practices to avoid getting scammed.
Even if you manage to avoid all the scams, they aren’t offering good service or good value. Its sad to see a whole industry die out in a city, but it’s sadder still to see those people take it out on consumers.
You can read more details below, but the “best” deal we found while shopping the quarter was a 1.01 G VVS2 HRD certified diamond ring for €8,000 plus VAT for a total of €9,680. We are not fans of HRD (that is the understatement of the year). Here is a comparable diamond along with an elegant solitaire setting that will cost you 35% less than the option we found. And that was the best they had to offer.
The Antwerp Diamond Quarter (Diamantkwartier) is perhaps the oldest, most storied, diamond district in the world. Long before New York, Hong Kong and Hatton Gardens came on the scenes, Antwerp was cutting and trading diamonds for export and local trade. Antwerp took over as the main European diamond center from Bruges in the 16th century (along with many other import trades).
During the 17th century, Amsterdam took over as the leader for a while, but retook the mantel during the 19th century developing relationships with the miners in the newfound diamond trade of South Africa.
In the second half of the 20th century, Antwerp’s dominance of the diamond trade started to fall along the rise of Tel Aviv’s position. Now, as Mumbai has surged into control, Antwerp’s wholesale polished diamond trade has been in rapid decline (see chart below of amount of polished diamond exports out of Antwerp).
Other than rare, unique diamonds (high value fancy colors etc), polished stones don’t even pass through Antwerp due to the very high costs in relation to other markets.
Precision cutting, Antwerp’s trademark, doesn’t really come into play anymore with advances in technology (automated laser cutting). As 99% of the diamonds out there are cut in large factories overseas, Antwerp’s expertise is a bygone skill.
The modern diamond market has no need for polished “trading centers” that offer no added value. New York is still valuable because it is a major hub in the most important retail market. India is still important because of cheap skilled labor (polishing, sorting, jewelry manufacturing, etc). Dubai offers value in the form of accounting magic, so it, too, has become a major hub (primarily for the Indian manufacturers who are able to take advantage of the accounting tricks).
In a conversation with leading diamond industry analyst Paul Zimnisky, he said that “while the supply chain in the mid-segment of the diamond industry has consolidated considerably in recent years, Antwerp has maintained its position as the leading trading center for rough diamonds, due not only to its legacy, but its infrastructure, expertise of workforce and geographically central location for the global industry. In addition, Belgium is just a nice place and industry participants like to visit. But, yes, the overall level of diamond trading industry-wide has contracted quite a bit, however in turn the industry has become more efficient. Manufacturing centers on the other hand have all lost marketshare to India where the cost of labor is just too competitive.”
Israel and Antwerp no longer offer any added value in the polished market. Israel has virtually no local retail market. Europe is plunging into oblivion economically and demographically. Neither location has anything special to offer from a labor perspective as well, and both locations suffer from bloated bureaucracies (unlike Dubai).
This is why the polished exports of both countries have been plummeting. A world leading diamond manufacturer with which I am intimately familiar has followed this trajectory as well. In every year since 2008, the office in Israel which was previously the central office of the organization has been shrinking while the New York and India offices have been growing.
In 2012 the Antwerp World Diamond Centre published a document entitled “Antwerp Diamond Masterplan: Diamonds love Antwerp 2020,” which was something of a rallying cry for the city recognizing the challenges that lay ahead. In it, there is a section on page 115 entitled, “Aesthetic Improvements of the Antwerp Diamond Quarter.” At the end of the section is a list of objectives that this task will hopefully fulfill. One of them reads (emphasis mine),
Enhance the attractiveness and credibility of the area to attract diamond stakeholders from around the world to establish in Antwerp.
They unfortunately have a long way to go.
And if things weren’t bad enough, Tiffany & Co, the iconic bellwether of the jewelry business just announced that they are moving their diamond polishing operations away from Antwerp.
The Retail Trade:
The fall of the wholesale polished diamond trade coincides with the fall of value in the retail market in Antwerp. The reality is that the diamonds offered on Hoveniersstraat and Pelikaanstraat come from the exact same place as the diamonds offered online, or in any other retail location in the world: India. That globalization and the ability to purchase from online retailers has thoroughly crushed the retail market in Antwerp.
The retailers on those streets are selling diamonds from the same sources (read: same costs) as everywhere else in the world, yet Antwerp is one of the most expensive cities in the world. That translates into higher costs on the retail end (people there need to make more money, overhead is more expensive etc..). This means that Antwerp’s famed diamond district can’t possibly compete with other diamond markets and certainly not with online retailers that can offer diamonds at much lower prices due to their ability to operate on razor thin margins (as we explain in this article).
The jewelers in the diamond quarter had two choices; offer an experience (Antwerp is a beautiful city and a nice tourist destination) and superb service. The other option is to use every shady trick in the book to deceive consumers and maintain their margins. Unfortunately, it seems like the jewelers there (at least the 15-20 that I went to) chose the less moral, second option.
The Sleight of Hand:
There were several tricks that the jewelers used, virtually all of which prey on the fact that consumers aren’t educated and they can pull the wool over their eyes.
We didn’t catch the names of the mother and daughter in law, but the worst was when the husband walked in. The mother kept telling me that I should only buy a GIA diamond with a laser inscription because everyone else scams people by selling diamonds that don’t match the certificate (this is not even remotely true, but this was her selling point).
Hilarity ensued when she started to show us diamonds. As we are looking at diamonds, I noticed the diamond was horrifically cut. I asked to see the certificate. The daughter-in-law said, in Hebrew, that the diamonds we are looking at don’t have inscriptions. The mother in law then awkwardly said “oh no, the microscope is broken” as she kicked the plug out. Even if I didn’t understand exactly what the two said in Hebrew, it looked like a bad sitcom.
Then the husband walked in and they started talking about what diamonds to show. She said to him “just find any lower cut diamonds. They don’t know anything about cut, so they’ll think it will seem like a good deal.”
To their credit, they didn’t engage in any of the tricks mentioned above (such as treated diamonds, or diamonds with unreliable certification). But their treatment of us left a lot to be desired.
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