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|Customer Service: 3.5
Goldheart offered one of the better in-store experiences of all the stores we visited in Singapore, with a nice atmosphere and superb salespeople. However, I just can’t get behind them.
The diamonds we looked at were very inconsistent when it comes to quality and the prices were incredibly high. In fact, some of the engagement rings we saw at Goldheart were almost double the price of similar diamonds and settings available online.
Overall, you will get much better bang for your buck by purchasing an engagement ring or other diamond jewelry from a reputable online retailer like Blue Nile or James Allen.
Goldheart is one of several Singapore-based jewelry chains owned by the Aspial Corporation, a jewelry, property development, and financial services company founded in 1970. With 21 stores in Singapore, Goldheart is one of the largest diamond jewelers in the city-state.
One of Goldheart’s focuses is bridal jewelry. The brand’s retail stores tend to stock a wide range of bridal jewelry sets. It’s also the exclusive distributor of Celestial diamond, a 73-facet diamond with a unique starburst cut. Goldheart has made the Celestial diamond, or star diamond, a major focus of its marketing, with several collections of rings devoted to this shape.
These days, Goldheart is easy to find throughout Singapore, with stores in a variety of upmarket shopping centers and neighborhoods.
Our first experience secret shopping Goldheart took place in the Diamond Promenade at ION Orchard.
Experience-wise, Goldheart was the best store we visited at the Promenade. Many of the places in the Promenade were very cramped. That was not the case here. The store we visited had an open, bright and modern vibe.
We were greeted by Priscilla and shown to the engagement ring area. Priscilla was very friendly and helpful. She gave us some space to peruse on our own, but stayed nearby to offer help when needed.
The second experience was nice as well. We stopped at another of their locations further down Orchard Road. Once again the saleswoman, Yvonne, was fantastic. This location was not as impressive as the ION Orchard store, with a pretty standard mall-location ambiance.
It could just be a coincidence that two of our favourite salespeople in Singapore both worked at Goldheart, but it’s worth noting. It’s hard to find, train and retain good staff at retail locations, but Goldheart seems to be doing a great job at that.
The first engagement ring we looked at was an oval cut diamond in an 18kt white gold halo setting. The diamond was a 1.01ct D color, VVS2 clarity oval cut and the cost for the ring was SG$26,356.
This diamond was very nice, though the table was a tad small for my taste. While the diamond was very bright and brilliant, the small table made the diamond appear smaller to the eye than it really is. Despite this, it was overall a stunning ring.
The second engagement ring we looked at was a round diamond set in a white gold solitaire setting. The diamond was a 1.00ct D color, SI2 clarity brilliant cut and the price for the ring was SG$12,034.
The setting for this ring was pretty funky. Personally both Jenny and myself liked it. As nice as the setting was, it doesn’t make up for this diamond. This was one of the worst cut diamonds I have ever seen in my life. The depth on the diamond was 66.6% and the table was 65%.
That is an absolutely horrific combo of cut parameters. On top of all of this, the diamond was not eye-clean.
So far we’ve talked about their exceptional service and their uneven quality. Now let’s see how those diamonds stack up against the competition. Let’s start with the oval cut in a halo setting (the 1.01 D VVS2).
This diamond is absolutely stunning. It is just as bright and brilliant as the diamond we saw at Goldheart, but the larger table makes the diamond look significantly larger than the Goldheart diamond.
This comparable halo setting goes for SG$2,550. If you buy this as a ring, the total price would be SG$11,131. That is an incredible 55% cheaper than the engagement ring that was offered by Goldheart.
The second ring we looked at was a 1.00ct D SI2 round diamond in a funky white gold solitaire setting for SG$12,034. As we mentioned above, it was poorly cut and not eye-clean.
Here is a comparable 1.00ct D color, SI2 clarity round diamond from Blue Nile for SG$5,665. I wasn’t able to find a perfectly similar setting. However, this is a comparable setting in terms of price that sells for SG$795. In total, the price is SG$6,460, or 47% cheaper than the Goldheart ring.
For perspective, you can get a far superior diamond for that price. Here is a stunning 1.20ct D color, SI1 clarity round diamond from Blue Nile for SG$10,304. This diamond is vastly superior in every way (cut, clarity, size). If you add it to the same ring you’re still saving $1,000 compared to the ring sold by Goldheart.
I stumbled upon this company while asking diamond buying questions on Google. The information was very extensive so I took many notes. The company stated that they could answer any questions I had so I sent them an email. The response was swift with a personal touch. I had the pleasure of talking with Veronika whom was quick to respond with answers to my MANY questions. I found a few diamonds that met her criteria and mine, she looked them over and gave me some solid advice. I ended up with a gorgeous diamond ring at a great price thanks greatly to Veronika and her expert advice!…see more
As someone who likes to do extensive research before making a decision, I found The Diamond Pro website to be a very valuable resource. In addition to the many great articles and reviews they have, the ability to email specific questions about products/companies they did not review was very helpful. I would definitely recommend to a friend.…see more
The ambiance and customer service at the Goldheart stores we visited were both well above average. We loved both of the salespeople we worked with. Overall, Goldheart’s service was excellent at both of the locations we visited.
The diamonds we looked at at Goldheart were on both ends of the quality spectrum. The oval cut diamond was stunning. Overall, it was one of the best diamonds we looked at during our time in Singapore.
On the flip side, the round diamond we looked at was not at all impressive. Overall, it was one of the worst diamonds we saw in Singapore. While Goldheart has some excellent diamonds, there isn’t a consistent approach to quality.
Where Goldheart hits a brick wall is value. The prices were, in my opinion, insanely high. While the oval diamond we saw was very nice, it’s more than twice the price of a comparable diamond from Blue Nile.
The margin on the ugly diamond was slightly lower (they were probably trying to get rid of it) but it was still very expensive.
The two Goldheart locations we visited both had knowledgeable, friendly staff who were eager to help when needed. The stores, particularly the ION Orchard location, were also nice, with a bright, open design that was a nice change from the cramped retail stores in the area.
Despite this, it’s hard to recommend Goldheart as a place to buy a diamond ring. The prices are simply too high and the quality isn’t consistent. Instead of shopping here, you’ll find better prices and more consistent quality with at a reputable online jeweler like Blue Nile or James Allen.
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