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Q&A: After-Purchase Consultation

By Mike Fried,

Hi,

My boyfriend just purchased this diamond: www.jamesallen.com/loose-diamonds/emerald-cut/2.14-carat-d-color-vvs2-clarity-sku-7888240?a_aid=dmnd1357

I am a little concerned about purchasing something so expensive online without seeing it first – any thoughts as to whether this is a good cut, eye clean diamond?

The diamond is absolutely eye-clean and it is a beautiful example of a nice emerald cut with no black windowing. It’s going to look amazing in person. As for the cut, I’d need to check it in the IGI report. Since the diamond has already been purchased, I’m not able to request the certificate, but you can send it to me if you want, I’ll gladly take a closer look.

See attached. Thanks!

One comment I wanted to let you know and get your opinion. The diamond looks great, but at some angles and in some lights I can see a sliver of my finger thru the diamond. It’s only one or two facets and I don’t think noticeable other than me, but wanted to ask as to how common this is in an emerald cut.

Thank you. Looking at the cert, the diamond has great specs. Nothing to be concerned about.

The glassy appearance of emerald cuts makes them transparent so it’s completely normal to see your finger through the diamond. It’s not an issue.

Thank you so much!

You’re welcome.

Let me know how you like it when you receive it.

We received it over the weekend. It seems to sparkle well on the top and bottom and reflect well in the middle. The videos are a variety of lights and I don’t see dark spots, so I think it’s reflecting well. The goal is to set this in something similar to the attached image (pave three stone setting). I think it will look sensational – it just hard to imagine it all set.

Here’s a couple of videos on how it performs. I think it performs well, but I have an untrained eye and would welcome your thoughts.

I think it performs beautifully. There is no black windowing, no yellowness, and no imperfections. Are you having the setting custom made? The complete design looks spectacular!

I agree – I don’t see any issues and it performs nicely in many different lighting environments. It is so hard buying such an important and expensive item online sight unseen! I think at this point we will not be returning it! Thank you so much for taking the time to look it over. You’ve really reassured me that the quality of the diamond is high enough.

Yes, we will take it in to a local jewelry store to custom make the setting. Thanks again for all your help!

I completely understand. But I really don’t see any issue with your diamond, it’s a beautiful piece.

I hope you’ll be happy with your new ring!

James Allen James Allen is the leader in online diamond sales. Their imaging technology is the same as inspecting a diamond with a jeweler's loupe. They have the largest exclusive loose diamond inventory online and fantastic prices. They also have the nicest collection of lab-created diamonds online.
What we love about them:
  • No questions asked returns within 30 days of shipment. James Allen will send you a paid shipping label to return the ring.
  • Lifetime Warranty
  • Free International Shipping
  • Free prong tightening, repolishing, rhodium plating and cleaning every 6 months
  • Provide insurance appraisals
  • One free resizing within 60 days of purchase
  • Free ring inscriptions
  • Best-in-class high quality imagery of all diamonds in stock
  • 24/7 Customer Service
  • Best-in-class packaging
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Blue Nile Blue Nile is the largest and most well-known internet jewelry seller. They have a very large exclusive online inventory. Their high-quality images are catching up to James Allens' and their prices are amazing. Save 25% on settings at Blue Nile!

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What we love about them:
  • No questions asked returns within 30 days of shipment. Blue Nile will send you a paid shipping label to return the ring.
  • Lifetime Warranty
  • Free Shipping
  • Free prong tightening, repolishing, rhodium plating and cleaning every 6 months
  • Provide insurance appraisal
  • One free resizing within the first year of purchase
  • High quality images of about half of their diamonds
  • 24/7 Customer Service
  • 100% credit towards future upgrades (must be at least double in value)
  • Best in class fulfillment
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